Your order will be dispatched within 4 business days of cleared payment. We are a small business with a young family, we always do our best to get orders out as soon as possible. Please remember business days are classified Monday - Friday and do not include public holidays, long weekends, Christmas periods and AusPost internal delays. 


We are based in a rural location in tropical North Queensland Australia and post shipping times vary depending on your location.



Orders are shipped with tracking.

Please note ~ shipping times are calculated from the date shipped not the order date. Your order will be dispatched within 4 business days of cleared payment.



QLD - 5+ Business days.

NSW + VIC Capital Cities - 6+ business days.

NSW, VIC, TAS, SA, NT & WA - Regional – 7+ Business Days.


10-25+ business days and this is dependant on your location. 

Orders are shipped with tracking. 

We are legally required to declare the total value paid on international shipments and we include an invoice with all international orders. All payments are in Australian Dollars. International customers are responsible for local taxes and duties.



If your item was market with 'PREORDER' your item will ship automatically when in stock.


When your order is placed you will receive a confirmation email, please recheck your address is correct. If any errors exist please contact us ASAP and we will rectify your email address. Once your order has been dispatched we can no longer alter the address and you will be liable for the additional applicable postage and product costs to resend.

If you have any questions regarding shipping times or your item whereabouts you need to contact us directly (not on social media).

Email us ASAP and we will resolve any issues with you.



Love the team at Lux Aestiva xx

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